COMMUNICATION ETHICS IN AN ORGANIZATION (A Case Study: Communication Ethics in Improving Public Services at Education Official of Sukoharjo)

Heri Prasetyo

Abstract


This study described about communication ethics between higher authority officers and staffs at Education
Office of Sukoharjo because there were communication gaps between them. This study was aimed to find out
the contraventions of communication ethics, communication qualities between two parties, delivering messages
by the communicators and receiving messages by the communicants. By conducting this research, it could be
figure out that there were internal and external factors which causing ethics contraventions, gaps between higher
authority officers, staffs and the society. The internal factors were about the differences of positions, job classes
between fellow officers and the fear of communicating with the higher authority officers. Meanwhile, the
external factor was the existence of discrimination in services.


Keywords


communication ethics in public services

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